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Almost, all Sony laptops have at least one common inline and outline connection port where you can connect microphones, headphones as well as other sound hardware to access sound. Sometimes, these ports stop working properly due to some reasons with the Sony laptop. In such situations, you need to follow up some troubleshooting steps to correct these audio issues.
One of the first thing, you need to check your cable connections from laptop to the audio hardware. If in case, the cable is not connected properly into the connection port, then you need to insert it correctly otherwise you will not able to listen to audio sound from the laptop device.
Still, if the problem remains the same, then the first thing you need to verify that the audio equipment is inserted to the correct port. Because all audio devices that generate sound should be connected to the line-out port such as speakers. Those devices capture sound are connected to the line-in port such as microphones.
You can also fix issues by clicking double time at the speaker icon in the lowest right corner of the laptop. Subsequently, deselect all option of Mute. This step helps you to troubleshoot the problems of laptop sound. However, if you think that you cannot resolve this issue, then you need to contact Sony customer support service.
After following all fixes, you need to turn off the laptop and leave it for 10 minutes, and then turn on laptop to resume work again. If the problem is fixed, then it detects the inserted hardware and notifies you about that.
In case, the problem is remaining the same, then you need to address your query with technicians by calling at Sony technical support number. You can also visit online directories to search reliable phone number, if the dialed number is busy continuously. Contactforhelp is a trusted directory that helps you to discover your queries with an easy solution.